Cristiana Gomez
DBA, PMP, CPXP
Principal ConsultantExperience & Strategy
Cristiana Gomez brings nearly two decades of experience helping organizations better understand the people they serve and improve the systems that support them.
Her background spans customer and patient experience evaluation, service quality assessment, organizational strategy, quality improvement, and operational leadership. Throughout her career, she has helped organizations turn feedback, data, and frontline insights into meaningful improvements that strengthen experiences, improve performance, and support long-term success.
Drawing on experience across healthcare and service-focused industries, Cristiana partners with leaders to identify opportunities, solve complex challenges, and build practical solutions that create lasting value.
Cristiana holds a Doctor of Business Administration (DBA) with a specialization in Organizational Leadership and Development and is a certified Project Management Professional (PMP) and Certified Patient Experience Professional (CPXP).
Areas of Focus
- Organizational Leadership
- Patient & Customer Experience
- Quality Improvement
- Strategic Planning
- Process Improvement
- Change Management